tag:blogger.com,1999:blog-20172336938024090032024-03-20T19:31:56.300+08:00Cekgu English BlogEnglish Language Learning On-line Should Be Fun And Free for EveryoneCekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.comBlogger351125tag:blogger.com,1999:blog-2017233693802409003.post-77577010679575208202021-08-12T14:05:00.000+08:002021-08-12T14:05:32.030+08:00MALAYSIAN UNIVERSITY ENGLISH TEST (MUET) ARAHAN DAN PANDUAN PENDAFTARAN CALON MUET TAHUN 2021<iframe src="https://drive.google.com/file/d/1UoXTu5EUpAwujE_-2q_yrHggcNoQFEEY/preview" width="470" height="460" allow="autoplay"></iframe>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-66072182331363940902021-03-02T15:21:00.002+08:002021-03-02T15:26:09.402+08:00800/2 (1) MUET 2021 Paper 2 Speaking Session 1 (New Format 2021)<p class="MsoNormal" style="text-align: justify;"><b><span style="font-family: arial;">Instructions to candidates:</span></b></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><i><b><span style="font-family: arial;">This test consists of two parts, Part 1 and Part 2.</span></b></i></p><i><b><span style="font-family: arial;">
</span></b></i><p class="MsoNormal" style="text-align: justify;"><i><b><span style="font-family: arial;">Part 1 is carried out first followed by Part 2.</span></b></i></p><p><span style="font-family: arial;"> </span><span style="font-family: arial;">
</span></p><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Part
1: Individual Presentation</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><i><b><span style="font-family: arial;">You have 2 minutes to prepare. You have 2 minutes to
talk.</span></b></i></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
A</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Technology helps us in many ways. What are some of
these ways?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate A: You have to give a presentation to your class.
Talk about how technology helps us shop online.</span></p><span style="font-family: arial;">
</span><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
B</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Technology helps us in many ways. What are some of
these ways?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate B: You have to give a presentation to your class.
Talk about how technology helps us make friends.</span></p><span style="font-family: arial;">
</span><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
C</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Technology helps us in many ways. What are some of
these ways?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate C: You have to give a presentation to your class.
Talk about how technology helps us do housework.</span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
D</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Technology helps us in many ways. What are some of
these ways?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate D: You have to give a presentation to your class.
Talk about how technology helps us find entertainment.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Part
2: Group Discussion</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><b><span style="font-family: arial;">You have 3 minutes to prepare. </span></b></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">In your discussion, you may <b>support or oppose</b> the
other test takers' views.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Some ideas have been provided in the mind map/ points below. You
may use these ideas or come up with your own ideas.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Al the <b>end of the discussion</b>, try to <b>decide on the
best suggestion.</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><b><span style="font-family: arial;">You have 8 to 10 minutes for the discussion.</span></b></p><span style="font-family: arial;">
</span><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Technology is an important tool in education today. In
your group, discuss the benefits of using technology in education?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">What
are the benefits of using technology in education?</b></span></p><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"> </span></span>Quick</span></li></ul><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"> </span></span>Economical</span></li></ul><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>New skills</span></li></ul><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Interesting </span></li></ul><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Independent learning </span></li></ul><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">At the end of the discussion, try to decide the main
benefit of using technology in education.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Question
3</b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
A</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Students should take part in sports. What are some
benefits of sports?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate A: You have to give a presentation to your
class. Talk about learning teamwork in sports.</span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
B</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Students should take part in sports. What are some
benefits of sports?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate B: You have to give a presentation to your
class. Talk about keeping fit.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
C</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Students should take part in sports. What are some
benefits of sports?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate C: You have to give a presentation to your
class. Talk about reducing stress.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
D</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Students should take part in sports. What are some
benefits of sports?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate D: You have to give a presentation to your
class. Talk about meeting people.</span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><br /></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Part
2: Group Discussion</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Winning medals in sports event is a dream for many
countries. To do this, the standards of sports have to be improved. In your
group, discuss how this can be done.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">How
can the standards of sports be improved in countries?</b></span></p><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Upgrade sports facilities</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Identify talents</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Improve coaching standards</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>More sporting events </span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Rewards</span></li></ul><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">At the end of the discussion, try to decide the best
way to improve the standards of sports in countries.</span></p><span style="font-family: arial;">
</span><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Question
4</b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
A</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There are many important ways to care for the
environment. What are some of these ways?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate A: You have to give a presentation to your
club. Talk about reducing the use of paper.</span></p><span style="font-family: arial;">
</span><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
B</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There are many important ways to care for the
environment. What are some of these ways?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate B: You have to give a presentation to your
club. Talk about reducing the use of plastic bags.</span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
C</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There are many important ways to care for the
environment. What are some of these ways?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate C: You have to give a presentation to your
club. Talk about reducing the use of fuel</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
D</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There are many important ways to care for the
environment. What are some of these ways?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate D: You have to give a presentation to your
club. Talk about reducing the use of electricity.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Part
2: Group Discussion</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There is a growing concern about how waste is being
managed in our country. In your group, discuss how the government can manage
waste effectively.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">How
can the government manage waste effectively?</b></span></p><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Better technologies</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Fines</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Recycling centres</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Stop foreign dumping</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Stricter law </span></li></ul><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">At the end of the discussion, try to decide the best
way for the government to manage waste effectively in our country.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span><span style="font-family: arial;"></span></p><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Question
5</b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
A</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Your class would like to celebrate Teacher's Day. What
can you do for your teacher?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate A: You have to give a presentation to your
classmates. Talk about buying gifts.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
B</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Your class would like to celebrate Teacher's Day. What
can you do for your teacher?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate B: You have to give a presentation to your classmates.
Talk about making a video.</span></p><p><span style="font-family: arial;"> </span></p><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
C</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Your class would like to celebrate Teacher's Day. What
can you do for your teacher?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate C: You have to give a presentation to your
classmates. Talk about doing a performance.</span></p><span style="font-family: arial;">
</span><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
D</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Your class would like to celebrate Teacher's Day. What
can you do for your teacher?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate D: You have to give a presentation to your
classmates. Talk about making special cards.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Part
2: Group Discussion</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Teachers play an important role in developing a
country. In your group, discuss the contributions of teachers in developing a country.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">What
are the contributions of teachers in developing a country?</b></span></p><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"> </span></span>Knowledge</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Groom future leaders</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Role model</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"> </span></span>Instill disciplines </span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"> </span></span>Develop talents </span></li></ul><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">At the end of the discussion, try to decide the most
important contribution of teachers in developing a country.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Question
6</b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
A</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There are many fun activities when we get together
with friends. What are some of these activities?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate A: You have to give a presentation to your
group. Talk about going to the movies.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
B</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There are many fun activities when we get together
with friends. What are some of these activities?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate B: You have to give a presentation to your
group. Talk about going shopping.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
C</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There are many fun activities when we get together
with friends. What are some of these activities?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate C: You have to give a presentation to your
group. Talk about playing games.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
D</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">There are many fun activities when we get together
with friends. What are some of these activities?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate D: You have to give a presentation to your
group. Talk about going for meals.</span></p><p><span style="font-family: arial;"> </span></p><p><span style="font-family: arial;"> </span><span style="font-family: arial;">
</span></p><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Part
2: Group Discussion</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Many countries promote happiness among their citizens.
In your group, discuss what would make a citizen happy.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">What
makes a citizen of a country happy?</b></span></p><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Good health</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Better security</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Quality education</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Accessible facilities </span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Good governance </span></li></ul><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">At the end of the discussion, try to decide the most
important factor that would make a citizen happy.</span></p><p><span style="font-family: arial;"> </span></p><p><span style="font-family: arial;"> </span></p><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Question
7</b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
A</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Colleges need the right facilities to provide good
education. What are some of these facilities?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate A: You have to give a presentation to your
class. Talk about free Wi-Fi.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
B</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Colleges need the right facilities to provide good
education. What are some of these facilities?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate B: You have to give a presentation to your
class. Talk about multimedia lab.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
C</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Colleges need the right facilities to provide good
education. What are some of these facilities?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate C: You have to give a presentation to your
class. Talk about library.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
D</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Colleges need the right facilities to provide good
education. What are some of these facilities?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate D: You have to give a presentation to your
class. Talk about sports centre.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;"></span><span style="font-family: arial;"> </span><span style="font-family: arial;"></span><span style="font-family: arial;"></span><span style="font-family: arial;"></span><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Part
2: Group Discussion</b></span><span style="font-family: arial;"></span><span style="font-family: arial;">
</span><span style="font-family: arial;"></span><span style="font-family: arial;"></span><span style="font-family: arial;"></span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Education plays an important part in the development
of a country. In your group, discuss why it is important.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Why education
is important in the development of a country?</b></span></p><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Job opportunities</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Knowledge</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Develop technology</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Moral values</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Business growth </span></li></ul><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">At the end of the discussion, try to decide the main
reason why education is important in the development of a country.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Question
8</b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
A</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Many students leave their homes to continue their
studies. What are some useful skills that they should have?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate A: You have to give a presentation to your
class. Talk about cooking skills.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
B</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Many students leave their homes to continue their
studies. What are some useful skills that they should have?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate B: You have to give a presentation to your
class. Talk about first-aid skills.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
C</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Many students leave their homes to continue their
studies. What are some useful skills that they should have?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate C: You have to give a presentation to your
class. Talk about driving skills.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;"> </b></span></p><span style="font-family: arial;">
</span><p align="center" class="MsoNormal" style="text-align: center;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Candidate
D</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Many students leave their homes to continue their
studies. What are some useful skills that they should have?</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Candidate D: You have to give a presentation to your
class. Talk about self-defense skills.</span></p><p><span style="font-family: arial;"></span><span style="font-family: arial;"> </span></p><p><span style="font-family: arial;"> </span></p><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Part
2: Group Discussion</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">Situation:</b></span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">Some life skills are not taught in schools. In your
group, discuss what life skills that should be taught in schools.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"><b style="mso-bidi-font-weight: normal;">What
life skills that should be taught in schools?</b></span></p><span style="font-family: arial;">
</span><ul style="text-align: left;"><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Time management</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Financial planning</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Personal grooming</span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Intercultural communications </span></li><li><span style="font-family: arial;"><span style="mso-list: Ignore;"><span style="font-feature-settings: normal; font-kerning: auto; font-language-override: normal; font-optical-sizing: auto; font-size-adjust: none; font-size: 7pt; font-stretch: normal; font-style: normal; font-variant: normal; font-variation-settings: normal; font-weight: normal; line-height: normal;"></span></span>Leaderships </span></li></ul><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;">At the end of the discussion, try to decide the best
life skills that should be taught in schools.</span></p><span style="font-family: arial;">
</span><p class="MsoNormal" style="text-align: justify;"><span style="font-family: arial;"> </span></p><span style="font-family: arial;">
</span>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-36451176860382912062020-11-06T10:36:00.003+08:002021-09-27T10:27:13.899+08:00Imperative Exercise 2<p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p></p><p style="text-align: center;"><iframe frameborder="0" height="460" marginheight="0" marginwidth="0" src="https://docs.google.com/forms/d/e/1FAIpQLSe5Jl021v8S2o1abEIW8NE74vy6IapUT7_Gt_vbYKXem0WGcA/viewform?embedded=true" width="470">Loading…</iframe><span style="font-family: arial;"> </span></p><p style="text-align: center;"><span style="font-family: arial;"><a href="https://docs.google.com/document/d/1NQlQkf8qouRm3Xwr3pr3KberP7HO5G6W/edit?usp=sharing&ouid=109732475807316845562&rtpof=true&sd=true" target="_blank">click here for the answers (make sure to complete the exercises first before checking the answers)</a></span></p>
Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-63062546121739263772020-11-06T10:33:00.012+08:002021-09-27T12:18:20.288+08:00Topic 2: Imperative (Instructions)<p style="text-align: center;"><iframe height="460" src="https://drive.google.com/file/d/1Srqb75KOnHPY-ezKOgxYFaseaBuhhYOW/preview" width="470"></iframe>
<iframe frameborder="0" height="460" marginheight="0" marginwidth="0" src="https://docs.google.com/forms/d/e/1FAIpQLSc61bUcGR4Tay40-EiHoRG2xuTMneneIlAHoU_LCJMfI1KaRw/viewform?embedded=true" width="470">Loading…</iframe>
<span style="font-family: arial;"> </span></p><p style="text-align: center;"><span style="font-family: arial;"><a href="https://docs.google.com/document/d/1M-Dluk3iU96ZL2hez3iSjuN1e8BxGiQd/edit?usp=sharing&ouid=109732475807316845562&rtpof=true&sd=true" target="_blank">click here for the answers of Imperative Exercise 1: Directions (make sure to complete the exercises first before checking the answers)</a><br /></span></p><p style="text-align: center;"><iframe frameborder="0" height="460" marginheight="0" marginwidth="0" src="https://docs.google.com/forms/d/e/1FAIpQLSfKxQQ3aEQ_2WxlK4PrIMzBkXu67-B5x2AVCksmNTXFYY7-Zg/viewform?embedded=true" width="470">Loading…</iframe><span style="font-family: arial;"> </span></p><p style="text-align: center;"><span style="font-family: arial;"><a href="https://docs.google.com/document/d/1NQlQkf8qouRm3Xwr3pr3KberP7HO5G6W/edit?usp=sharing&ouid=109732475807316845562&rtpof=true&sd=true" target="_blank">click here for the answers of Imperative Exercise 1 (make sure to complete the exercises first before checking the answers)</a><br /></span></p>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-52948272982309862422020-10-26T09:43:00.004+08:002021-03-11T09:41:13.556+08:00Topic 2: Using the Imperative Form (Instructions)<p class="MsoNormal" style="line-height: normal; margin-bottom: 0cm;"><span style="font-family: arial; font-size: small;"> <!--[if gte mso 9]><xml>
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<![endif]--><b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Imperatives are used for a number of different purposes:</span></b></span></p><span style="font-family: arial; font-size: small;">
</span><ul type="disc"><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">to
give out orders: Tidy your room!</span></span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">to
give someone instructions: Take the first turning on the left.</span></span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">to
give informal advice: Stay a little longer, it’s the weekend after all!</span></span></li><li class="MsoNormal" style="line-height: normal; mso-list: l0 level1 lfo1; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; tab-stops: list 36.0pt;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">to
offer something: Have some cake, it's delicious.</span></span></li></ul><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: .0001pt; margin: 0cm; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="font-family: arial; font-size: small;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0-JMSEHJd_TTNYX8_kGn0vzjkFWMKwyr0YjoGGee4hiNP3TjJ3YPVSoCRfT1CJc83ytGdH3VT1KsRe_tLjbtX09_VJKoLhyaXK3p6ibVbnl1gZRC0Y99dxzAkDJGcCdl2uNUsyMHpDJq2/s500/directions.png" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="370" data-original-width="500" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi0-JMSEHJd_TTNYX8_kGn0vzjkFWMKwyr0YjoGGee4hiNP3TjJ3YPVSoCRfT1CJc83ytGdH3VT1KsRe_tLjbtX09_VJKoLhyaXK3p6ibVbnl1gZRC0Y99dxzAkDJGcCdl2uNUsyMHpDJq2/s320/directions.png" width="320" /></a></span></div><span style="font-family: arial; font-size: small;"><br /></span><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: .0001pt; margin: 0cm; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">You can use
the imperative form to give an order, to give a warning or advice, and (if you
use “please”) to make a request.<br style="box-sizing: inherit;" />
<br style="box-sizing: inherit;" />
To make the imperative, use the infinitive of
the verb without ‘to’:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Come here!”<br style="box-sizing: inherit;" />
“Sit down!”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">To make a negative imperative, put “do not” or “don’t” before the
verb:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Don’t go!”<br style="box-sizing: inherit;" />
“Do not walk on the grass.”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">The imperative can be used for all subjects (you, he, they and
we), but you can also use “let’s” before the verb if you are including yourself
in the imperative:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Let’s stop now.”<br style="box-sizing: inherit;" />
“Let’s have some lunch.”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">The negative of “let’s” is “let’s not”:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Let’s not argue!”<br />
“Let’s not tell her about it.”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: .0001pt; margin: 0cm; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><b style="box-sizing: inherit;"><span face=""Arial", sans-serif" style="border: 1pt none windowtext; padding: 0cm;">Orders</span></b></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: .0001pt; margin: 0cm; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;"> </span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">Adults do not usually give each other orders, unless they are in a
position of authority. The intonation of an order is important: each word is
stressed, and the tone falls at the end of the sentence:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Sit down now!” (‘Sit’, ‘down’ and ‘now’ are all stressed, and the
tone falls on ‘now’.)</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">However, adults can give orders to children and to animals:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">Here are some orders you could give your pet dog:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Come here!”<br style="box-sizing: inherit;" />
“Sit!”<br style="box-sizing: inherit;" />
“Heel!”<br style="box-sizing: inherit;" />
“Fetch!”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: .0001pt; margin: 0cm; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><b><span face=""Arial", sans-serif" style="border: 1pt none windowtext; padding: 0cm;">Warnings</span></b></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: .0001pt; margin: 0cm; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;"> </span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">You can use the imperative to warn someone of danger. All the words
in the warning are stressed, but the last word has a higher tone than the first
word:</span></span></p><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"></span></p><div class="separator" style="clear: both; text-align: center;"><span style="font-family: arial; font-size: small;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpG2encnkMhewn_NrA0UiDmEuJyqYdosk6XzFVcyK8RP1Akq8s-wk7wfW322K4NZHoMX11MxFd0cXNYKWUeaR9KB7bEqqPAo2nquxRmiLzpA2389KkejPuUk_W0AOrtAhI50LdQYkPhvGl/s900/danger+follow+instructions.png" style="margin-left: 1em; margin-right: 1em;"><img border="0" data-original-height="450" data-original-width="900" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgpG2encnkMhewn_NrA0UiDmEuJyqYdosk6XzFVcyK8RP1Akq8s-wk7wfW322K4NZHoMX11MxFd0cXNYKWUeaR9KB7bEqqPAo2nquxRmiLzpA2389KkejPuUk_W0AOrtAhI50LdQYkPhvGl/s320/danger+follow+instructions.png" width="320" /></a></span></div><span style="font-family: arial; font-size: small;"><br /> </span><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Watch out!”<br style="box-sizing: inherit;" />
“Look out!”<br style="box-sizing: inherit;" />
“Don’t cross!”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: .0001pt; margin: 0cm; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><b style="box-sizing: inherit;"><span face=""Arial", sans-serif" style="border: 1pt none windowtext; padding: 0cm;">Advice</span></b></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: .0001pt; margin: 0cm; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;"> </span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">When you give advice using the imperative, the words are stressed
normally:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Eat an apple – it’s much better for you than a biscuit!”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Don’t tell him you’re resigning now! Wait until Monday when he’s
in a better mood.”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">You can often read articles in magazines that give advice on a
subject. Sometimes, this advice is presented as “Dos and don’ts”.</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">For example:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><b style="box-sizing: inherit;"><span face=""Arial",sans-serif" style="color: black;">Travelling long-distance</span></b></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">Do try to sleep well the night before<br style="box-sizing: inherit;" />
Do drink plenty of water<br style="box-sizing: inherit;" />
Do try to walk about the plane during the flight<br style="box-sizing: inherit;" />
Don’t drink alcohol<br style="box-sizing: inherit;" />
Don’t eat heavy meals<br style="box-sizing: inherit;" />
Don’t wear restrictive clothing</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: .0001pt; margin: 0cm; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><b style="box-sizing: inherit;"><span face=""Arial",sans-serif" style="border: 1pt none windowtext; mso-border-alt: none windowtext 0cm; padding: 0cm;">Requests</span></b></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: .0001pt; margin: 0cm; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;"> </span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">You can also use the imperative to make a request, but you should
use a polite word before the verb:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Please take a seat.”<br style="box-sizing: inherit;" />
“Please wait here.”<br style="box-sizing: inherit;" />
“Please hold the line.”<br style="box-sizing: inherit;" />
“Please don’t smoke here.”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">In written English, you might also see “Kindly” used as a polite
word:</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; box-sizing: inherit; font-style: inherit; font-weight: inherit; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; outline: currentcolor none 0px; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">“Kindly return the documents as soon as possible.”<br style="box-sizing: inherit;" />
“Kindly forward this to the Sales and Marketing department.”<br style="box-sizing: inherit;" />
“Kindly send me 2 copies of your brochure.”</span></span></p><span style="font-family: arial; font-size: small;">
</span><p style="background: white none repeat scroll 0% 0%; margin-bottom: 19.2pt; margin-left: 0cm; margin-right: 0cm; margin-top: 0cm; margin: 0cm 0cm 19.2pt; vertical-align: baseline;"><span style="font-family: arial; font-size: small;"><span face=""Arial",sans-serif" style="color: black;">Credit <a href="https://www.english-at-home.com">https://www.english-at-home.com</a>
</span></span></p><span style="font-family: arial; font-size: small;">
</span>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-24004267556934381322020-10-09T10:16:00.001+08:002021-10-06T10:19:21.781+08:00Passive Verbs/ Present Passive: Task 2<div style="text-align: center;"><iframe frameborder="0" height="460" marginheight="0" marginwidth="0" src="https://docs.google.com/forms/d/e/1FAIpQLSdpt-VgmvrIq4J0zzyV1vo9PyHAFZMV9ZYtrNYR5_oFl8M1Ag/viewform?embedded=true" width="470">Loading…</iframe> </div><div style="text-align: center;"><br /></div><div style="text-align: center;"><a href="https://docs.google.com/document/d/1WTYyzuCvMEWhj0sLb2jEi1cIiPgF5kq8/edit?usp=sharing&ouid=109732475807316845562&rtpof=true&sd=true" target="_blank"><span style="font-family: arial;">Click HERE to display the sample answers </span></a></div>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-54055540214953860372020-10-05T09:23:00.009+08:002021-09-27T13:25:07.373+08:00Passive Verbs/ Present Passive in Processes & Procedures<div style="text-align: center;"><iframe allowfullscreen="true" frameborder="0" height="460" mozallowfullscreen="true" src="https://docs.google.com/presentation/d/e/2PACX-1vTLWEvCP0UMCFupTOE9g-ZH3c886rnYVMGd6YmbwiRkc_vOEn3PabJiAOPDvyJmOA/embed?start=false&loop=false&delayms=3000" webkitallowfullscreen="true" width="470"></iframe><iframe height="460" src="https://drive.google.com/file/d/16KseiDSVMO-wCUb0Kv36HeWTFWZ__0wM/preview" width="470"></iframe><iframe frameborder="0" height="460" marginheight="0" marginwidth="0" src="https://docs.google.com/forms/d/e/1FAIpQLSf-nDgSTT7jo1aETtTXjZZuK9oNJIvqqZA5Ks0exFnaM5A7YQ/viewform?embedded=true" width="470">Loading…</iframe> <span lang="MS" style="font-family: "Arial",sans-serif; font-size: 11.0pt; line-height: 107%; mso-ansi-language: MS; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"> </span></div><div style="text-align: center;"><span lang="MS" style="font-family: "Arial",sans-serif; font-size: 11.0pt; line-height: 107%; mso-ansi-language: MS; mso-bidi-language: AR-SA; mso-fareast-font-family: Calibri; mso-fareast-language: EN-US; mso-fareast-theme-font: minor-latin;"><a href="https://docs.google.com/document/d/1dfvD-tTp-FO22J5tQVPX8yp3JO0krme-/edit?usp=sharing&ouid=109732475807316845562&rtpof=true&sd=true" target="_blank">click here for the answers (make sure to complete the exercises first before checking the answers)</a></span></div>
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="35" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="10" QFormat="true" Name="Title"/>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="1" SemiHidden="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
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<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
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<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
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<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
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<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
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<w:LsdException Locked="false" Priority="30" QFormat="true"
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<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
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<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
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<w:LsdException Locked="false" Priority="19" QFormat="true"
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<w:LsdException Locked="false" Priority="21" QFormat="true"
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<w:LsdException Locked="false" Priority="31" QFormat="true"
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<w:LsdException Locked="false" Priority="32" QFormat="true"
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<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
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<w:LsdException Locked="false" Priority="39" SemiHidden="true"
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<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
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<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
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<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
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<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
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<![endif]-->Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-58040906283265240442020-09-01T09:51:00.002+08:002021-04-05T12:18:50.578+08:00DUE 30022 Topic 4: Complaint<iframe src="https://docs.google.com/forms/d/e/1FAIpQLSe6MoalB3RR-3ffihaW0XutXMHSa8hWdkzBtoZzDbHOyOQ2JQ/viewform?embedded=true" width="470" height="460" frameborder="0" marginheight="0" marginwidth="0">Loading…</iframe>
<iframe src="https://docs.google.com/presentation/d/e/2PACX-1vTVSyVRAfpGOZpSPS7GAcNSIdah4mt0re-rwMJAwUiOSx__CwYIfv9jcPzSw-Uljw/embed?start=false&loop=false&delayms=3000" frameborder="0" width="470" height="460" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true"></iframe>
<iframe src="https://drive.google.com/file/d/1muahm5lfYMUKA1PMaJ-o1rg2-IiwuVAj/preview" width="470" height="460"></iframe>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-78925050558790111262020-08-27T09:10:00.001+08:002020-08-27T09:10:06.424+08:00DUE 10012 Communicative English 1: Social & Communication Skills (Share ideas and information in group discussions) PART 2<iframe src="https://docs.google.com/presentation/d/e/2PACX-1vSO6qWka1Y5SP6gdLmCWsG7lFz9McMHNHtCZuF8WWYdrOfl1RVBB8QLdPi4l79n5A/embed?start=false&loop=false&delayms=3000" frameborder="0" width="470" height="460" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true"></iframe>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-24707676430193502442020-08-26T10:53:00.002+08:002020-08-26T10:53:21.060+08:00DUE 30022 Topic 3: Enquiries (task 3)<iframe src="https://docs.google.com/forms/d/e/1FAIpQLSeyBj14Txr_zlNZwuUndG7eYOA9NleRqDkPfD_KQHf8T9L5Ew/viewform?embedded=true" width="470" height="460" frameborder="0" marginheight="0" marginwidth="0">Loading…</iframe>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-43251439378289701132020-08-24T21:50:00.001+08:002021-03-23T10:02:20.478+08:00DUE 30022 Topic 3: Enquiries (Modal Verbs)<iframe allowfullscreen="true" frameborder="0" height="460" mozallowfullscreen="true" src="https://docs.google.com/presentation/d/e/2PACX-1vQCJE3nV-Ilu2M40-J5OJPzwerDWWjEOoDtjLEPI8xgiGlDmxbdV8A1zaFo1USxcg/embed?start=false&loop=false&delayms=3000" webkitallowfullscreen="true" width="470"></iframe>
<iframe src="https://drive.google.com/file/d/1LYSx2qN8jpreweJLzQzxYNmdkih3S6_-/preview" width="470" height="460"></iframe>
<iframe frameborder="0" height="460" marginheight="0" marginwidth="0" src="https://docs.google.com/forms/d/e/1FAIpQLSc-Jxrd2hI-YiEuBo_0hmQG4PQMADA8ZxNOfQkxCwF8_DTLtQ/viewform?embedded=true" width="470">Loading…</iframe>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-84979842030088644572020-08-24T16:07:00.001+08:002020-08-24T16:07:58.277+08:00DUE 10012 Communicative English 1: Social & Communication Skills (Share ideas and information in group discussions)<iframe src="https://docs.google.com/presentation/d/e/2PACX-1vQNy7wrxArbBQ1lAW7NdBc3oNdInsfKPGuAjSc-Lf20AjAaFhEM99Xanw1Ah0tB0A/embed?start=false&loop=false&delayms=3000" frameborder="0" width="470" height="460" allowfullscreen="true" mozallowfullscreen="true" webkitallowfullscreen="true"></iframe>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-17656809201628933462020-08-24T14:08:00.008+08:002021-03-17T15:33:55.153+08:00DUE 30022 Topic 3: Enquiries (WH questions)<p><br /></p>
<iframe src="https://docs.google.com/forms/d/e/1FAIpQLSd7o9jkAmbmB9Z9CghQVXZvaPoAO-zxt1Xce5LyVuxYYrdE6Q/viewform?embedded=true" width="470" height="460" frameborder="0" marginheight="0" marginwidth="0">Loading…</iframe>
<iframe allowfullscreen="true" frameborder="0" height="460" mozallowfullscreen="true" src="https://docs.google.com/presentation/d/e/2PACX-1vQVOzktzvvok_mwbnMMjmQ3lVeSsd7LKRfMXN6O0SYILrcBsMm8Vjg-YtOW8xLMcw/embed?start=false&loop=false&delayms=3000" webkitallowfullscreen="true" width="470"></iframe>
<iframe src="https://drive.google.com/file/d/1SHUgztkBMIwyrKWXW-UyH8jrWZ1ByIJ8/preview" width="470" height="460"></iframe>
<iframe src="https://docs.google.com/forms/d/e/1FAIpQLSdObKrGBN0EulVe_gc2sSa2wk-uuyb52OHqSpuf-xIrdol-Ig/viewform?embedded=true" width="470" height="460" frameborder="0" marginheight="0" marginwidth="0">Loading…</iframe>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-13794279098093933502020-08-24T10:07:00.004+08:002021-03-11T09:51:24.698+08:00DUE 30022 Communicative English 2: Introduction to Course & Assessments<p><iframe allowfullscreen="true" frameborder="0" height="460" mozallowfullscreen="true" src="https://docs.google.com/presentation/d/e/2PACX-1vRJ7-Yg5NuOKKeHecwiTF7pVN2Az3yXkbAXidCYGYF7bDqvSz0Qlc8lw8iZHgt3hw/embed?start=false&loop=false&delayms=3000" webkitallowfullscreen="true" width="470"></iframe> </p><p> <iframe height="460" src="https://drive.google.com/file/d/1Q2L4GNGu-SGf5bysBGHBrMIOz7iVS8tq/preview" width="470"></iframe></p>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-63712812451269526982020-01-14T08:55:00.003+08:002023-10-05T09:13:16.236+08:00Spa Treatment (Making & Handling Complaint)
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
characters: Emy, Syuhaidah (first scene) Jen & Kong (2nd scene)<br /></div><div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div><div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;"><b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Hello,
good morning Miss! How can I help you?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Hello,
good morning. Actually I am the person who made a treatment at your spa last
week. Do you remember me?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Yes,
of course I remember you. You are Miss Syuhaidah right?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Yes,
it's me. </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : May I
know what kind of treatment that you get from us last time?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: It was
a face treatment last time I was here.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Ohh,
ya. I remember that.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Glad
that you still remember me. Actually, I came here because I want to make a
complaint about your treatment.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Ohh, I
see. Before that, please have a sit. Would you like to have a drink? Coffee
maybe?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : I
appreciate that. Thank you.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : It's
okay, my pleasure.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">(after a few minutes, Emy bring coffee for them to drink)</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Have a
drink miss.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Thank
you.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : So,
what you want to complain about, miss?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">:
So, umm. I want to complain about the treatment because I don't know why but
my skin getting weird day by day. This morning, I felt like my skin getting
worse because of itchiness. Last night, I can't sleep well because of this.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Uhh
sorry to hear that. May I ask a question?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :
Sure.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Did
you use any cosmetic product after the treatment?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :
Yes, but just a little.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Okay, I
see. I am sorry, but actually you can't use any cosmetic for a while because
your skin is still in the process of getting clean skin. I am sorry once again.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Nah,
it's okay. I hope it will get better soon. Maybe I’m not listening when you
told me before.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : It's
okay miss. My mistake.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Syu</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : No
worries. It was my fault. I didn't give much focus on that day. So I will come
again for my appointment later.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :
Alright, Miss. Thank you so much.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">(Few days later)</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Hello,
good morning! Welcome to Beauty Spa. Can I help you?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :
Hi Good morning. Hmm, actually I was here a week ago. So, I would like
to talk to your manager. Can I?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Sure
but she is not here right now. She had some things to do. But if you don't
mind, you can wait at her office for about 20 minutes. She will come after she
finished her work.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :
Ohh okay. I don't mind at all.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Alright,
Miss. Do you want to drink? We have coffee and hot chocolate. Which one do you
prefer?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">
: Uhh thank you. I would like to drink hot chocolate Miss.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Okay
Miss. I will come again after I make your drink.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">
: Thank you Miss.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">(After a few minutes)</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Hello
Miss, sorry for the long waiting.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :
Hi it's okay Miss.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : So,
what do you want to talk about?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : I am sorry but actually I come here to make a complaint. I hope you
don't mind.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : No,
it's okay. Just tell me anything. I am an open minded person. Before that, what
is your treatment again? </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> <span style="mso-spacerun: yes;"> </span>: I got hair treatment. So, when I got my
first time treatment here, the treatment was okay. But the second time, the treatment
suddenly gone bad. May be your worker were stressed?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Oh my
god! I'm sorry to hear that.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">
:Yeah, I am sorry but I am so disappointed about that.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: I am
sorry. That's my fault.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Beside
that, my hair also getting bad. It is so oily. May be my scalp is damaged?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :No
Miss. Because I feel guilty. I'll give you a 50% discount to replace your
problem.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Ohh I
don't mind actually. Well, since you give me an offer, I accepted it.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Thank
you Miss! So, I will discuss with my assistant first. Can you wait for a while?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Okay.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy:</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> Kong,
can you make an appointment for Miss Jen?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">:Okay
sure Miss. When will you be available?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: I am
okay with everything. Please make sure the appointment is as soon as possible. </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Alright
Miss. So after I checked, you are free on next Monday. I will set the date and
day to Miss Jen's appointment.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :Okay.
Thank you Kong.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">:
Welcome.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> : Hello
Miss Jen. Sorry for waiting. So your next appointment will be on next Monday. I
hope you are free on that day.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen:</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> Thank
god, I am free and available on that day. I will come. Thank you Miss.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Emy</span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;"> :
Alright, thank you Miss.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: No
problem.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Thank
you Miss. Please come again.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Jen </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">:
Alright. Will come again, thank you too.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0cm; text-align: justify;">
<b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">Kong </span></b><span face=""Arial",sans-serif" style="mso-ansi-language: EN-MY; mso-fareast-font-family: "Times New Roman"; mso-fareast-language: EN-MY;">: Welcome
Miss.</span></div>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-67915008561575771032020-01-07T09:34:00.001+08:002022-03-07T16:04:23.753+08:00The IPhone (Complaints)<!--[if gte mso 9]><xml>
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<span style="font-family: "arial" , sans-serif;">Seller<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>:
Hi miss, welcome to RED HOT COMPANY .I’m Sarah at your service.</span></div>
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<span style="font-family: "arial" , sans-serif;">Customer : Hi and thank
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here a few weeks ago.</span></div>
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<br></div>
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<span style="font-family: "arial" , sans-serif;">Seller<span style="mso-spacerun: yes;"> </span>: Yes miss. May I know what the problem
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<span style="font-family: "arial" , sans-serif;">Seller<span style="mso-spacerun: yes;"> </span>: I’ll let the technician to take a look
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<span style="font-family: "arial" , sans-serif;">Seller<span style="mso-spacerun: yes;"> </span>: Okay miss, we’ll have this fix immediately. By this evening, you can come and pick your phone back. I’m very sorry
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<span style="font-family: "arial" , sans-serif;">Seller<span style="mso-spacerun: yes;"> </span><span style="mso-spacerun: yes;"> </span>:
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<div class="MsoNormal" style="margin-left: 70.9pt; text-align: justify; text-indent: -70.9pt;">
<span style="font-family: "arial" , sans-serif;">Customer : Alright. Thank
you so much!!</span></div>
Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-66081574837705864792020-01-07T09:30:00.004+08:002022-03-07T16:04:40.666+08:00Dealing With Real Estate Agent (Complaints)<!--[if gte mso 9]><xml>
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<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Date"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text First Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Note Heading"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Body Text Indent 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Block Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Hyperlink"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="FollowedHyperlink"/>
<w:LsdException Locked="false" Priority="22" QFormat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" QFormat="true" Name="Emphasis"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Document Map"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Plain Text"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="E-mail Signature"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Top of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Bottom of Form"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal (Web)"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Acronym"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Address"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Cite"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Code"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Definition"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Keyboard"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Preformatted"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Sample"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Typewriter"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="HTML Variable"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Normal Table"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="annotation subject"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="No List"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Outline List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Simple 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Classic 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Colorful 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Columns 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Grid 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 4"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 5"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 6"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 7"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table List 8"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table 3D effects 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Contemporary"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Elegant"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Professional"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Subtle 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 1"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 2"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Web 3"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Balloon Text"/>
<w:LsdException Locked="false" Priority="39" Name="Table Grid"/>
<w:LsdException Locked="false" SemiHidden="true" UnhideWhenUsed="true"
Name="Table Theme"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" QFormat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" SemiHidden="true" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" QFormat="true"
Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" QFormat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" QFormat="true"
Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" QFormat="true"
Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" QFormat="true"
Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" QFormat="true"
Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" QFormat="true"
Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" SemiHidden="true"
UnhideWhenUsed="true" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" SemiHidden="true"
UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/>
<w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/>
<w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/>
<w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/>
<w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/>
<w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/>
<w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/>
<w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="46"
Name="Grid Table 1 Light Accent 6"/>
<w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/>
<w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/>
<w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/>
<w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 6"/>
<w:LsdException Locked="false" Priority="51"
Name="Grid Table 6 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="52"
Name="Grid Table 7 Colorful Accent 6"/>
<w:LsdException Locked="false" Priority="46" Name="List Table 1 Light"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/>
<w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/>
<w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 1"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 1"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 1"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 1"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 1"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 1"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 2"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 2"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 2"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 2"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 2"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 2"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 3"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 3"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 3"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 3"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 3"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 3"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 4"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 4"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 4"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 4"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 4"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="52"
Name="List Table 7 Colorful Accent 4"/>
<w:LsdException Locked="false" Priority="46"
Name="List Table 1 Light Accent 5"/>
<w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 5"/>
<w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 5"/>
<w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 5"/>
<w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 5"/>
<w:LsdException Locked="false" Priority="51"
Name="List Table 6 Colorful Accent 5"/>
<w:LsdException Locked="false" Priority="52"
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<span lang="EN-US" style="font-family: "arial" , sans-serif;">Agent <span style="mso-spacerun: yes;"> </span>: Hi..! Good morning, how can I help you?</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , sans-serif;">Buyer<span style="mso-spacerun: yes;">
</span>: Hi..! Good morning. I am one of your client who bought an apartment
last week. I want to make some complaints regarding our apartment.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , sans-serif;">Agent<span style="mso-spacerun: yes;">
</span><span style="mso-spacerun: yes;"> </span>: Ok..! It won’t be a problem.
Miss, may I know what do you want to complain about?</span></div>
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<span lang="EN-US" style="font-family: "arial" , sans-serif;">Buyer<span style="mso-spacerun: yes;">
</span>: Definitely, you have to know about this..! Last night, I was taking my
bath in the bathroom with excitement and suddenly my eyes were pointing at
unusual views in that bathroom.</span></div>
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<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , sans-serif;">Agent <span style="mso-spacerun: yes;"> </span>: Hmmm Miss, can you just straight to the
point. You make me curious and my mind is going to explode thinking what
actually your content of complaints.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , sans-serif;">Buyer <span style="mso-spacerun: yes;"> </span>:<span style="mso-spacerun: yes;"> </span>Okay,
I’m sorry for messing up with you, actually there is a few part of my wall in
the apartment is cracked. I don’t even know why and I thought earthquake just
happened. </span></div>
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<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-US" style="font-family: "arial" , sans-serif;">Agent<span style="mso-spacerun: yes;">
</span><span style="mso-spacerun: yes;"> </span>:<span style="mso-spacerun: yes;"> </span>Hahaha… Oh really? You’re so funny miss.
Anyway, can I have your phone number for us to take an action about that
matters and I will send you our elected professional contractor as soon as
possible.</span></div>
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<span lang="EN-US" style="font-family: "arial" , sans-serif;">Buyer<span style="mso-spacerun: yes;">
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<span lang="EN-US" style="font-family: "arial" , sans-serif;">Agent <span style="mso-spacerun: yes;"> </span>:<span style="mso-spacerun: yes;"> </span>I
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problem soon enough before you know it.</span></div>
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<span lang="EN-US" style="font-family: "arial" , sans-serif;">Buyer<span style="mso-spacerun: yes;">
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6 movie right? </span></div>
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<span lang="EN-US" style="font-family: "arial" , sans-serif;">Agent<span style="mso-spacerun: yes;">
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<span lang="EN-US" style="font-family: "arial" , sans-serif;">Buyer <span style="mso-spacerun: yes;"> </span>:<span style="mso-spacerun: yes;"> </span>I
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<span lang="EN-US" style="font-family: "arial" , sans-serif;">Agent<span style="mso-spacerun: yes;">
</span>:<span style="mso-spacerun: yes;"> </span>Okay sure. You’re welcome and I
would like to thank you also for such a beautiful complaint and jokes. Hope to
see you again.</span></div>
Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-27134015814811034002020-01-07T09:28:00.001+08:002022-03-07T16:04:57.726+08:00The Black Adidas (Complaints)<!--[if gte mso 9]><xml>
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<![endif]--><span style="font-family: Arial, Helvetica, sans-serif;">Nisa : Hello, miss. Do you remember me? I’m the one who bought the black Adidas shoe last Monday.</span><span style="font-family: Arial, Helvetica, sans-serif;"></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Amelda : Yes, I remember you. How can I help you?<br /><br />Malvina : My friend here want to complaint about the shoes that she bought last Monday.<br />Amelda : What happen to your shoes Miss?<br /><br />Nisa : Yesterday, we went for a jog in a park and suddenly the sole of the shoes was torn out and apart.<br />Malvina : That day you said the shoe is a high quality shoe and it should be last longer but my friend here used it less than one week and the shoes was torn out.<br /><br />Amelda : I’m deeply sorry for the inconvenience that I have caused. I will try to negotiate with my manager first.</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><br />(After 5 minutes)<br /><br />Nisa : So? How?</span><br />
<span style="font-family: Arial, Helvetica, sans-serif;">Amelda : After talking to my manager, he agreed to give you a replacement.<br /><br />Nisa : If you give me a replacement, what kind of replacement that you will give me? Are you giving me the same kind of shoes or you will let me to choose another shoes with a similar price?<br />Amelda : You can get the shoes that have a similar price with the previous shoe.<br /><br />Malvina : Wow! Nisa, you’re so lucky!<br />Nisa : Thank you miss for your good service.<br /><br />Amelda : You’re welcome, Miss.</span>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-11618779310549161902019-07-18T12:44:00.000+08:002019-07-18T12:48:16.708+08:00Enquiries about Lamp<!--[if gte mso 9]><xml>
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<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: small;">characters: salesperson 1, customer 1, customer 2, manager, salesperson 2<br /><br /> </span></span><span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: small;">Salesperson 1: Good morning miss, may I help you?</span></span><br />
<span style="font-family: Arial, Helvetica, sans-serif;"><span style="font-size: small;">Customer 1: Good morning too, yes we would like to buy a new lamp.<br />Salesperson 1: Oh sure, would you like to see around?<br />Customer 2: Yes but we do not have many time today can we see the sample of lamp that you have?<br />Salesperson 1: Okay let me ask my fellow staff to bring the brochure for both of you.<br /><br />(10 minutes later)<br /><br />Salesperson 2: Sorry miss for waiting, here’s the brochure. May I know what type of lamp that you want to buy? In our shop we have stand lamp, table lamp, chandelier and many more.<br />Customer 2: Oh really? Can you give some suggestion what type of lamp that is suitable for living room?<br />Customer 1: Yeah we want a lamp that can make our living room look more elegant.<br />Salesperson 1: I suggest you both to pick the chandelier. Let us show you to the chandelier section.<br />Customer 1: Wow most of the chandelier are so nice.<br />Customer 2: It is true and it is so hard to make the choice.<br />Salesperson 1: Excuse me miss, most of these chandeliers were made from glass and it is really fragile to be handle.<br />Customer 2: I just can’t help myself from touching all chandeliers.<br />Customer 1: Oh my god!! I broke the chandelier. What should I do?<br />Salesperson 2: You need to talk to our manager to settle this problem.<br />Customer 1: I’m really sorry, sure I will talk to your manager.<br />Salesperson 1: Let me take you to the manager.<br /><br />Manager: Good morning, may I know what is happening here?<br />Salesperson 2: One of our costumer broke the sample chandelier and she want to ask how she can settle it.<br />Customer 2: Yes my friend accidentally broke the chandelier right over there. So how can we settle this problem?<br />Manager: Okay I suggest you to pay for the damage or since this month we have made a promotion. Lucky for both of you that the promotion will be end today.<br />Customer 2: what kind of promotion that you have?<br />Manager: This month we are going to give 50% off for the second lamp that you buy at our store.<br />Customer 1: Really it sounds great. But our budget only RM3000 and may we know the price for the damaged chandelier just now? <br />Salesperson 2: It costs RM1000 miss.<br />Customer 2: Then can you show us the 50% promotion chandelier that is in our range budget?<br />Manager: Sure, let our salesperson help you both.<br />Customer 2: Oh I’m so sorry for the damages and thank you for the solution just now.<br />Manager: You are welcome, it is my pleasure to help our costumer.<br />Salesperson 1: Come let me show the chandelier within you budget miss, so please come this way.<br />Customer 1: Thank you.<br />Salesperson 1: Miss may I know which type that you would prefer, we have 3 different types here. First we have the crystal design. We also have the glass and beaded design.<br />Customer 2: The crystal looks really nice and suitable for our living room. What do you think?<br />Customer 1: It is true I agree. Can we have that crystal chandelier please?<br />Salesperson 2: Sure.<br />Customer 2: How about the payment? We would like to pay by cash is it ok?<br />Salesperson 2: Yes you may, so please come to our payment counter.<br />Customer 1: How much is all together including the damage chandelier?<br />Salesperson 1: the total is RM2800 miss, and can we get your information so then we can send it to your address tomorrow.<br />Customer 2: Okay, my name is Selviana Kelly, my phone number is 012-3456789 and our address is at No 13 Level 3, Block F3, Samajaya Apartment, off Jalan Usahajaya. <br />Salesperson 2: Okay if there’s any problem we will contact you.<br />Customer 1: Okay, thank you.</span></span><br />
Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-48198471052334137012019-07-18T12:39:00.002+08:002023-10-05T09:34:13.845+08:00Appointment with Doctor (Enquiries on Service)<div style="text-align: justify;">
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<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
Characters: <br /></div><div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span face=""arial" , "helvetica" , sans-serif">Marina - Patient </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Nories - Clerk</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Emi - Nurse</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Melanie - Doctor </span></div>
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<br /></div>
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<span face=""arial" , "helvetica" , sans-serif">Marina: Good morning, I
have an appointment with Doctor Melanie at 8:30.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Nories: Let me get your
record. In the meantime, please sign-in and have a seat.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Emi: Miss Marina John
Baptist.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Mar: Here.</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span face=""arial" , "helvetica" , sans-serif"> </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Nories: You can go to Room
A please along with the nurse.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Emi: Here we are. What are
your reasons for seeing Doctor Melanie today?</span></div>
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<span face=""arial" , "helvetica" , sans-serif">Mar: Well, lately I have
been feeling tired, and occasionally I have had really bad headaches and an
upset stomach. On top of that, I have had this persistent cough for the last
two weeks.</span></div>
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<span face=""arial" , "helvetica" , sans-serif">Emi: When did you start
having these symptoms?</span></div>
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<span face=""arial" , "helvetica" , sans-serif">Marina: I started feeling
tired about two months ago; then, a little bit after that the headaches came. I
got the upset stomach long before feeling tired.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Emi: Are you taking any
medications?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Mar: Only my vitamins.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Emi: What vitamins are you
taking?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Mar: I am taking a
multi-vitamin tablet and extra Vitamin C every day.</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span face=""arial" , "helvetica" , sans-serif"> </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Emi: Okay, let me take your
vital signs.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Mar: How am I doing?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Emi: Everything is
good—normal blood pressure and no high temperature. Please wait here for a
minute. Doctor Melanie will be with you in a moment.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Mar: Thank you.</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span face=""arial" , "helvetica" , sans-serif"> </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Doctor: Good morning,
Marina.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: Good morning,
Doctor.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Doctor: I see here that you
started feeling tired two months ago, and then you started having bad
headaches. You also have had an upset stomach and a persistent cough. Did you
run a fever too?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: No, doctor.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Doctor: Let me do a quick
physical check-up. Please take a deep
breath, hold your breath, and exhale. Do it again please. Were there any
changes in your diet or your weight lately?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: I ate the usual
things, but I lost five pounds recently.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Doctor: Did you suffer from
insomnia?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: Well, it is pretty
hard for me to fall asleep when I go to bed. I also woke up many times during
the night.</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span face=""arial" , "helvetica" , sans-serif"> </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Doctor: Do you drink? Do
you smoke?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: No.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Doctor: How are things at
work?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: There was a change
of ownership three months ago, and I had to work a lot of overtime, even during
the weekend.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Doctor: It looks like you
have pneumonia. Other than that, I do not see any problems. You are probably
under stress from changes at work, and the stress causes headaches, upset
stomach, and sleeplessness. For now, try to relax and exercise. It may solve
your problems. Come back to see me again if the symptoms persist, and I will do
further tests. I am going to give you a prescription for your pneumonia. Are
you allergic to any medications? You can take your medicine at the counter.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: Yes doctor</span></div><div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;"><span face=""arial" , "helvetica" , sans-serif"> </span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Nories: Okay, take this
medication three times a day after you eat. Also, I want you to have some blood
tests. Stop by the laboratory on your way out and have the nurse draw your
blood.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: I am anxious to know
my cholesterol level. When will I get the results of the blood test?</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Nories: The results will be
available in two weeks. Don’t stress yourself. I think everything will be OK.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Marina</span><span face=""arial" , "helvetica" , sans-serif">: Thank you, Miss.</span></div>
<div class="MsoNormal" style="line-height: normal; margin-bottom: 0.0001pt; text-align: justify;">
<span face=""arial" , "helvetica" , sans-serif">Nories: You are welcome.</span></div>
Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-87041963591568753352019-02-25T14:26:00.002+08:002019-02-25T14:27:32.168+08:00MUET Writing Section A- Report Writing Sample Question 2<div class="separator" style="clear: both; text-align: center;">
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<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif; font-size: large;">*For best viewing please rotate your smartphones if you're using one as the platform!</span></div>
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<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif; font-size: large;"><br /></span></div>
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgObF38OmRwCqX1_D7VTO6C_C1RwgI2bUtqUw6z5tWRHVPDz1c8hllMwJw4B5jtLMCdPQA1yjC9Juk1-kv_RKkS-30xaBcCnSFmfTiBaxX86lVr8woqKd-KsifMB9emaPEwdCDM2xURkiXp/s1600/writing+exercise+6+graph+1_2.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1200" data-original-width="1600" height="300" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgObF38OmRwCqX1_D7VTO6C_C1RwgI2bUtqUw6z5tWRHVPDz1c8hllMwJw4B5jtLMCdPQA1yjC9Juk1-kv_RKkS-30xaBcCnSFmfTiBaxX86lVr8woqKd-KsifMB9emaPEwdCDM2xURkiXp/s400/writing+exercise+6+graph+1_2.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Report Writing Exercise 6</td></tr>
</tbody></table>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div style="text-align: justify;">
<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif; font-size: large;"><br /></span></div>
<div style="text-align: center;">
<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif; font-size: large;"><a href="https://drive.google.com/file/d/1pAFvci-5X_dCts0U1_i1eqx82nuDyGXv/view?usp=sharing" target="_blank">Click here to check the sample answer (once you're done)</a></span></div>
Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com1tag:blogger.com,1999:blog-2017233693802409003.post-49778820879662032912019-02-25T14:14:00.002+08:002019-02-25T14:19:52.460+08:00MUET Writing Section A- Report Writing Sample Question 1<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif; font-size: large;">*For best viewing please rotate your smartphones if you're using one as the platform!</span><br />
<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif; font-size: large;"><br /></span>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi8D2kclGWsMv0aGp-HfmFPD4_U6ONEiUZQ6v90z6G8TvoX53Nkq-uwQ7LjsJf731Kjj6bTBcOYzmyo9Fz41-vOQAmKi3Vdmj4hAXHqqR2sn-YMbIewm8ocQwziScQ51tREmUA7eIHN0Qcr/s1600/MUET+exercise+5+writing+graph_2.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1600" data-original-width="1232" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEi8D2kclGWsMv0aGp-HfmFPD4_U6ONEiUZQ6v90z6G8TvoX53Nkq-uwQ7LjsJf731Kjj6bTBcOYzmyo9Fz41-vOQAmKi3Vdmj4hAXHqqR2sn-YMbIewm8ocQwziScQ51tREmUA7eIHN0Qcr/s400/MUET+exercise+5+writing+graph_2.jpg" width="307" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif;">Report Writing Exercise 5</span></td></tr>
</tbody></table>
<br /><br /><div style="text-align: center;">
<a href="https://drive.google.com/file/d/1ytfKSlNf0Qpy3x3NoKoPAh9dDg7MFwKm/view?usp=sharing" target="_blank"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif; font-size: large;">Click here to check the sample answer (once you're done)</span></a></div>
<span style="font-family: "helvetica neue" , "arial" , "helvetica" , sans-serif; font-size: large;"><br /></span>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com0tag:blogger.com,1999:blog-2017233693802409003.post-75657880338524029782019-02-22T15:52:00.001+08:002019-02-22T15:52:16.341+08:00MUET Paper 4 Writing Session 3 2018<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizYLsQOvU4VKuf2Fssbjfgc5nSuOyCvsL0nKWpoyU_YjS0HClte8YzJCd8xIYOPowASPlPK_D5ieXMoe2CZMayjCo03WIXf9lSAQ9pdhyphenhyphenSODipJ6MOV550VDEsZ5ArJ9WMVf2Ixpu54-Qq/s1600/muet+writing+sesi+3+2018+front+page.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1443" data-original-width="1600" height="360" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEizYLsQOvU4VKuf2Fssbjfgc5nSuOyCvsL0nKWpoyU_YjS0HClte8YzJCd8xIYOPowASPlPK_D5ieXMoe2CZMayjCo03WIXf9lSAQ9pdhyphenhyphenSODipJ6MOV550VDEsZ5ArJ9WMVf2Ixpu54-Qq/s400/muet+writing+sesi+3+2018+front+page.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Front page</span></td></tr>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinnE0mnDT2L847AkA6jNLtkL4AwNI4N7TmjYctngn6U4HFvvyeFNCrMscnkE-04bgKPLVOqXSan66qobXoR2j-ja0ExHtlAMJOpdKWU9tRDKZ8O13_AqA6WOhVl4EJg37U1oDnzJRkuEqi/s1600/muet+writing+sesi+3+2018+Q1.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="1600" data-original-width="1082" height="400" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEinnE0mnDT2L847AkA6jNLtkL4AwNI4N7TmjYctngn6U4HFvvyeFNCrMscnkE-04bgKPLVOqXSan66qobXoR2j-ja0ExHtlAMJOpdKWU9tRDKZ8O13_AqA6WOhVl4EJg37U1oDnzJRkuEqi/s400/muet+writing+sesi+3+2018+Q1.jpg" width="270" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Question 1: Report writing</span></td></tr>
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<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjl7noTFTHoBVgXruPHcqPt7nkOB4KDyhf_byLOZQzxp5j7DF9kZEVpbCwFYUM3EhpJht8SmFujzh6nwxjEdQn6a0-mX7SEydRuB1_DLxAzAaJdjAH5Ki8t_j82QuYvtKIxYi-Na5durafl/s1600/muet+writing+sesi+3+2018+Q2.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" data-original-height="509" data-original-width="1600" height="126" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjl7noTFTHoBVgXruPHcqPt7nkOB4KDyhf_byLOZQzxp5j7DF9kZEVpbCwFYUM3EhpJht8SmFujzh6nwxjEdQn6a0-mX7SEydRuB1_DLxAzAaJdjAH5Ki8t_j82QuYvtKIxYi-Na5durafl/s400/muet+writing+sesi+3+2018+Q2.jpg" width="400" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><span style="font-family: Helvetica Neue, Arial, Helvetica, sans-serif;">Question 2: Academic Essay</span></td></tr>
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<br />Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com1tag:blogger.com,1999:blog-2017233693802409003.post-13818988391067052282019-02-22T15:11:00.004+08:002021-04-06T15:16:00.526+08:00MUET Listening Session 3 2018<span face=""helvetica neue" , "arial" , "helvetica" , sans-serif" style="font-size: large;">*For best viewing please rotate your smartphones if you're using one as the platform!</span><br />
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<span face=""helvetica neue" , "arial" , "helvetica" , sans-serif" style="font-size: large;"><br /></span>Cekgu Adenghttp://www.blogger.com/profile/08093389507307716821noreply@blogger.com2tag:blogger.com,1999:blog-2017233693802409003.post-82169387028190574392019-02-22T14:12:00.001+08:002019-02-22T14:18:33.355+08:00MUET Writing Section A- Report Writing (part 1)<div style="text-align: justify;">
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