Discuss
or debate the questions below. Remember to support your answers!
Would you complain if someone were talking loudly into his cellphone on the
train? Why/
why not? Would your answer change if it were a woman using the phone?
Would you complain if someone's child were screaming and crying during a movie? Why/
why not? Would you answer change if the movie weren't a cartoon for kids?
Would you complain to your boss about regularly receiving too much work? Why/ not?
How often do you complain? Would you consider this a lot or a little?
What have you complained about most recently? Please explain the situation.
What drives you up the wall so much that you regularly complain about it?
What do people in general often complain about? Please explain.
What are five reasons that people complain? Have you ever complained for these reasons?
When you make a complaint, what are your expectations? How often are these expectations
met? Please explain.
How do you initiate or handle a complaint in your mother tongue? Does it differ
from complaints
made in English? Please explain.
Which is more effective, complaining to someone's face or writing a letter to
complain? Why
do you think so?
Do you have any friends who are constant complainers? Please explain.
Do you think men complain more frequently than women? Is there any difference
in what men
complain about and what women complain about?
Do you think men are more likely than women to have their complaints
satisfactorily resolved?
Why/not?
Please define good customer service. Can you provide examples of good customer service
from any past experiences?
What stores, industries, or areas are well known for their stellar
customer service?
Please define bad customer service. Can you provide examples
of bad customer service from any past experiences?
What stores, industries, or areas are notorious for their poor
customer service?
What do you think the following statement means?: "You can
catch more flies with honey than with vinegar." Please explain.
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